At The Hawk Tech, we are committed to providing high-quality hospital furniture, autoclaves, laundry machines, waste disposal machines, and refurbished hospital equipment. Customer satisfaction is our top priority, and we aim to ensure a smooth and transparent process in case of returns, exchanges, or refunds.
1. Eligibility for Returns & Refunds
- Products must be returned within 7 days of delivery.
- Items must be in unused condition, with original packaging, manuals, and accessories.
- Customized or specially manufactured items are non-refundable and non-returnable unless found defective.
- Refurbished items are eligible for return only if a major functional fault is identified within the warranty/inspection period.
2. Non-Returnable Items
- Products damaged due to mishandling, incorrect installation, or unauthorized repairs.
- Consumables and spare parts.
- Items sold under “Clearance” or “As-Is” condition.
3. Inspection & Approval
- All returned products will be inspected by our technical team.
- Refunds or replacements will be approved only after verification of product condition.
- In case of rejection, the item will be shipped back to the customer at their expense.
4. Refund Process
- Approved refunds will be issued through bank transfer or company cheque within 20–30 working days.
- Shipping and handling charges are non-refundable.
- If the product was purchased under a special deal or discount, the refund will be calculated accordingly.
5. Exchange Policy
- Customers may request an exchange for another product of equal or higher value (price difference to be borne by the customer).
- Exchange requests must comply with the return eligibility criteria.
6. Order Cancellation
- Orders can be canceled within 24 hours of confirmation without any charges.
- Once production has started, cancellations are subject to a cancellation fee.
7. Support
For all return, exchange, or refund requests, please contact:
📞 Support Helpline: 03066665666
📧 Email: support@hawkfixture.com
📍 Address: The Hawk Tech, Faisalabad, Pakistan