Refund and Returns Policy

At The Hawk Tech, we are committed to providing high-quality hospital furniture, autoclaves, laundry machines, waste disposal machines, and refurbished hospital equipment. Customer satisfaction is our top priority, and we aim to ensure a smooth and transparent process in case of returns, exchanges, or refunds.

1. Eligibility for Returns & Refunds

  • Products must be returned within 7 days of delivery.
  • Items must be in unused condition, with original packaging, manuals, and accessories.
  • Customized or specially manufactured items are non-refundable and non-returnable unless found defective.
  • Refurbished items are eligible for return only if a major functional fault is identified within the warranty/inspection period.

2. Non-Returnable Items

  • Products damaged due to mishandling, incorrect installation, or unauthorized repairs.
  • Consumables and spare parts.
  • Items sold under “Clearance” or “As-Is” condition.

3. Inspection & Approval

  • All returned products will be inspected by our technical team.
  • Refunds or replacements will be approved only after verification of product condition.
  • In case of rejection, the item will be shipped back to the customer at their expense.

4. Refund Process

  • Approved refunds will be issued through bank transfer or company cheque within 20–30 working days.
  • Shipping and handling charges are non-refundable.
  • If the product was purchased under a special deal or discount, the refund will be calculated accordingly.

5. Exchange Policy

  • Customers may request an exchange for another product of equal or higher value (price difference to be borne by the customer).
  • Exchange requests must comply with the return eligibility criteria.

6. Order Cancellation

  • Orders can be canceled within 24 hours of confirmation without any charges.
  • Once production has started, cancellations are subject to a cancellation fee.

7. Support

For all return, exchange, or refund requests, please contact:

📞 Support Helpline: 03066665666
📧 Email: support@hawkfixture.com
📍 Address: The Hawk Tech, Faisalabad, Pakistan